FAQs at Las Casitas Village – Your Luxury Resort in Puerto Rico

Las Casitas Village is located at 1000 El Conquistador Avenue in Fajardo, Puerto Rico, on the island's scenic east coast. The private villa community is part of the El Conquistador Resort destination and offers a relaxed setting near beaches, marinas, El Yunque National Forest, and ferry connections to Vieques and Culebra.

Las Casitas Village is approximately one hour by car from Luis Muñoz Marín International Airport (SJU) in San Juan. Travel time can vary based on traffic and arrival time.

Airport shuttle transportation can be arranged through the resort's transportation partner, First Class Destination Solutions. Private transportation options are also available through the same provider. Fees and reservation requirements apply. You may confirm transfer details, scheduling requirements, and pickup instructions with your designated butler before arrival.

Las Casitas Village offers convenient access to Fajardo's, beaches, local restaurants, and ferry services to Vieques and Culebra. El Yunque National Forest is approximately a 35-minute drive away, while downtown Fajardo is about 15 minutes from the resort.

Las Casitas Village is a luxury villa community in Fajardo, Puerto Rico, designed for guests seeking more space, privacy, personalized service, and access to the experiences of El Conquistador Resort. It is an ideal setting for family vacations, couples' escapes, group getaways, and special celebrations.

Yes. Personalized butler service is included to help make each villa stay more seamless and personalized. Your butler can assist with resort information, stay coordination, and select guest requests during your visit.

Las Casitas Village is part of the El Conquistador Resort destination. Guests can enjoy access to the broader resort experience, including dining, activities, amenities, meeting and event venues, and Palomino Island, subject to availability and applicable resort policies.

Yes. Las Casitas Village guests can experience Palomino Island, the private 100-acre island getaway available exclusively to resort guests and members. The island is reached by water taxi and features a white-sand beach, ocean views, dining options, and water activities.

Guests travel from the resort to Palomino Island by resort’s ferry. The ride is approximately 10 minutes. Schedules and service may vary based on weather, and operating conditions.

Las Casitas Village rates include a curated selection of premium services, including personalized butler service, two infinity pool, and an exclusive restaurant.

Las Casitas Village villas include kitchen facilities and utensils to support comfortable extended stays, family travel, and in-villa dining. Kitchen layouts, appliances, and inventory may vary by villa category. Please confirm specific details with the resort when selecting your accommodations.

Villas are equipped with essential kitchen utensils and cookware for convenient in-villa meal preparation. Exact inventory may vary by villa, so guests with a specific culinary need should contact the resort before arrival.

Washer and dryer are unavailable. However, our team can accommodate with laundry services.

Yes. Guests interested in pre-arrival grocery assistance or local grocery recommendations should contact the resort team before arrival so arrangements can be explored.

Las Casitas Village offers a range of villa layouts designed for different group sizes and travel styles. Layouts, bedrooms, living spaces, kitchens, and view options can vary by villa category. Review the individual villa description or contact the resort to select the best layout for your stay.

Yes. The villa-style accommodations, kitchen facilities, spacious layouts, and access to resort experiences make Las Casitas Village well suited to family vacations and multigenerational Puerto Rico getaways.

Las Casitas Village guests can enjoy access to dining experiences across the El Conquistador Resort destination, including resort and Palomino Island options. Restaurant hours, menus, reservations, and availability may vary by season.

Your butler can assist with stay coordination and may help guide you on dining options and reservation planning, subject to restaurant availability and resort procedures.

Yes. The resort team can assist with transportation planning through approved partners and can provide helpful guidance for nearby Fajardo experiences, El Yunque visits, ferry connections, and Puerto Rico excursions.

Outside vendors will not be allowed to enter the premises for food deliveries. Any guest ordering food items from an outside vendor should decide to pick up such items either at the establishment or at the resort's main gate.

Guests are not permitted to bring outside food or beverages into any public areas of the resort, including but not limited to restaurants, bars, lounges, pool, Coquí Water Park, Palomino Island, meeting spaces, and recreational facilities.

Special Dietary Needs: Guests with specific dietary restrictions or medical conditions may notify the server of such so they can notify the chef and make accommodations.

Yes. Las Casitas Village is well suited to groups seeking the space and privacy of villa accommodations alongside access to El Conquistador Resort's dining, activities, event spaces, and destination experiences.

Las Casitas Village offers an elevated accommodation option for wedding parties and guests celebrating at El Conquistador Resort. The resort provides ocean-view, beachfront, outdoor, and ballroom venues for Puerto Rico destination weddings.

Yes. Las Casitas Village is part of the El Conquistador Resort destination, which offers 100,000 square feet of indoor venues and 40,000 square feet of outdoor event space for meetings, conferences, incentive programs, and special events.

Your stay includes parking for one vehicle.

Access to Las Casitas Village is exclusive to guests of Las Casitas Village.

Check-in is at 4:00 pm and check-out is 11:00 am.

We will only accept ADA (Americans with Disabilities Act) certified service dogs. We kindly ask our guests to refrain from bringing pets to the resort, as a cleaning fee of $350 will be automatically charged to their room. Please note that while there is no pet fee for service animals, however, if additional cleaning or repair is required, the cleaning fee will apply.

We are a no-smoking resort to ensure an enjoyable environment for all our guests. To promote a comfortable and safe atmosphere, smoking is strictly prohibited in indoor and outdoor areas of the resort, including but not limited to:
- Guest rooms and balconies
- Restaurants and bars, except for the Hightide rooftop bar and Cigar Bar.
- Public areas, including lobbies and hallways
- Pools, Coquí Water Park, and Palomino Island
- Meeting and event spaces

Electronic cigarettes and vaping devices are also prohibited in indoor public spaces and outdoor areas such as restaurants, pools, Coquí Water Park, Palomino Island, and others.
We ask all guests to respect our no-smoking policy to ensure a pleasant experience for everyone. If you witness any policy violation, please report it to the front desk immediately.

Please note: The Hightide Rooftop Bar, and the Cigar Bar, offer a space where smoking and cigar enjoyment are welcome.

Cancellation terms depend on the rate, package, booking channel, and dates of stay. Review your reservation confirmation for the specific policy that applies to your booking or contact reservations at lascasitasvillage@conquistadorresort.com for assistance.

Professional photography, videography, and drone use may require advance approval and may be subject to resort policies, privacy considerations, safety requirements, and applicable permits. Contact the resort before planning a photoshoot or drone activity.

For assistance with a final statement, invoice, or post-stay billing question, contact the accounting team at accounting@conquistadorresort.com and provide your reservation details and dates of stay.